Fix connection problems
Available on Solo, Pro and Team.
Most connection problems come down to the address, the sign-in or the plan. Work down this list.
Available on Solo, Pro and Team.
The tools do not appear
- Check the address is exactly
https://app.pmmagent.ai/api/mcp, with no spaces and no trailing characters. - In Claude, confirm the connector is switched on for the conversation.
- Restart or reopen your AI client after adding the server.
Sign-in fails or loops
- Remove the connector in your client and add it again. This starts a fresh sign-in.
- Sign in with the account that holds your plan. A second account on the free plan is refused.
- On the Authorize Access page, click Authorize. Deny ends the sign-in.
"Free is web-app only"
The connector needs Solo, Pro or Team. On Free it declines and points you to the web app. Your plan is checked on every call, so a plan that has ended stops the connector at the next request.
API key errors
- "Invalid API key" means the key is mistyped or incomplete. Copy it again.
- "API key has been revoked" means someone revoked it. Create a new key on the Connect your AI page. See Use an API key when your AI has no sign-in.
"That workspace is not available"
The workspace name is wrong, or a team admin has hidden it from connected AIs or switched the connector off for the team. Ask your AI to list your workspaces to see which ones are reachable, or ask a team admin. See The connector ran in the wrong workspace.
Too many requests
A burst of calls is slowed to 20 requests a minute. Wait a minute and try again.
Still stuck
Tell support which client you use, which step fails and the exact message shown. See Contact support.