Contact support
Email support@pmmagent.ai. The more of the details below you include, the faster we can help.
Which address
- Support, billing and anything not working: support@pmmagent.ai
- Privacy requests, data export and account deletion: privacy@pmmagent.ai
- General questions: hello@pmmagent.ai
What to include
- The email on your account, and how you sign in (Google, LinkedIn or email).
- Your plan, and whether you were on the web or in your AI.
- What you were doing, with the tool, workspace and project.
- What you expected, and what happened. Copy any error message exactly.
- When it happened, with your time zone.
- For connection problems, which AI you use (Claude web, Claude desktop, Claude Code, Codex, Cursor) and how you connected: sign-in or an API key.
- For billing problems, the date and amount of the charge.
Don't send API keys, passwords or card numbers. If you shared a key by mistake, revoke it first. See Disconnect your AI or revoke a key.
Before you write
A few things are quick to check:
- A tool is locked: A tool is greyed out
- A run won't start: You've hit your run limit
- Your AI can't reach pmmAgent.ai: Fix connection problems
- The wrong brand or workspace: The connector ran in the wrong workspace
Payment problems
If a payment went through and your plan didn't change, wait a minute and refresh. An upgrade starts when its payment clears. If it still hasn't changed, write to us with the charge date.
Next - Fix connection problems - Invoices and payment details